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Privacy Policy

How we collect, use and protect your information.

Last updated: 05 August 2026

Who we are

Lancashire Timber & Damp is a damp and timber specialist based at 78 Manchester Road, Burnley, BB11 1HN. If you have any questions about this policy, please contact us at info@lancashiretimberanddamp.co.uk.

What information we collect

We collect information in the following ways:

  • Contact form submissions — name, email address, phone number and any details you provide about your enquiry.
  • Analytics data — if you accept cookies, we use Google Analytics 4 to collect anonymised information about how you use our website (pages visited, time on site, general location by region). This data does not identify you personally.

How we use your information

  • To respond to your enquiry and arrange surveys or works.
  • To improve our website based on how visitors use it (analytics only, with your consent).
  • We do not sell, share or pass your data to third parties for marketing purposes.

Cookies

We use two types of cookies:

  • Essential cookies — these are required for the site to function (e.g. remembering your cookie preference). These are always active.
  • Analytics cookies — set by Google Analytics 4 to help us understand how visitors use our site. These are only placed if you click "Accept" on our cookie banner.

You can withdraw your consent at any time by clearing your browser's local storage or cookies. Google also provides an opt-out browser add-on for Google Analytics.

Google Analytics

We use Google Analytics 4 (GA4) with Consent Mode v2. This means analytics tracking is only activated after you explicitly accept cookies. GA4 collects anonymised data such as pages visited, session duration and approximate geographic region. No personally identifiable information is sent to Google. For more details, see Google's Privacy Policy.

Data retention

Contact form submissions are stored securely on our server. We retain these for up to 12 months. Analytics data is retained by Google in accordance with your GA4 data retention settings (default 2 months).

Your rights

Under UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct or delete your data.
  • Withdraw consent for analytics cookies at any time.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at info@lancashiretimberanddamp.co.uk.